Warranty
01 Warranty Scope
This warranty scope applies to LED display products (hereinafter referred to as “Products”) purchased directly from FAB LED Visual Co., Ltd. (hereinafter referred to as “FAB LED Visual”) and within Warranty Period.
02 Warranty Period
The warranty period shall be in accordance with the specific sales contract. Please make sure sales contract with stamp is in safekeeping.
03 Warranty Service
Products shall be installed and used strictly under suggestions. If Products have defects of quality, materials, and manufacturing during normal use, FAB LED Visual provides warranty service for Products under this Warranty Policy.
04 Warranty Serice Types
1)Online Remote Free Technical Service
The remote technical guidance provided through instant messaging tools such as telephone, chatting app, and other means to help solve simple and common technical problems. This service is applicable for technical problems including but not limited to the connection issue of signal cable and power cable, system software issue of software use and parameter settings, and replacement issue of the module, power supply, system card, etc.
2)Return to Factory Repair Service
a) For problems of Products that cannot be solved by online remote service, FAB LED Visual will confirm with the customers whether to provide returning to the factory repair service.b) If factory repair service is needed, customer shall bear the freight, insurance, tariff and customs clearance for return delivery of the returned products or parts to FAB LED Visual’s service station. And FAB LED Visual will send back the repaired products or parts to customer and only bear one-way freight.
c) FAB LED Visual will reject unauthorized return delivery via pay upon arrival and will not be liable for any tariffs and custom clearance fees. FAB LED Visual shall not be held liable for any defects, damages or losses of the repaired products or parts due to transportation or improper package
3)Provide On-site Engineer Service for Quality Issues
a) If there is a quality issue which can’t be solved remotely and FAB LED Visual believes the condition is necessary, on-site engineer service will be provided.
b) In this case, customer shall provide a fault report to FAB LED Visual for on-site service application. The content of the fault report shall include but not limited to photos, videos, number of faults, etc., to enable FAB LED Visual to conduct preliminary fault judgment. If the quality problem is not covered by this Warranty Policy after the on-site investigation of FAB LED Visual’s engineer, customer shall pay travel expenses and technical service fees under FAB LED Visual’s standards.
c) Defective parts replaced by FAB LED Visual’s on-site engineers shall be the property of FAB LED Visual.
05 Disclaimer
No warranty liability shall be assumed by FAB LED Visual for defects or damages due to the following conditions
1）Unless written agreed otherwise, this Warranty Policy does not apply to consumables, including but not limited to connectors, networks, fiber optic cables, cables, power cables, signal cables, aviation connectors, and other wire and connections.
2）Defects, malfunctions or damages caused by improper use, improper handling, improper operation, improper installation/disassembly of the display or any other customer misconduct. Defects, malfunctions or damages caused during transportation.
3）Man-made damages, physical damages, accident damages and product misuse, such as component defect damage, PCB board defect, etc.
4）Product damage or malfunction caused by Force Majeure Events, including but not limited to war, terrorist activities, floods, fires, earthquakes, lightning, etc.
5）The product shall be stored in a dry, ventilated environment. Any product defects, malfunctions or damages caused by storage in an external environment that does not comply with suitable conditions, including but not limited to extreme weather, humidity, salt haze, pressure, lightning, sealed environment, compressed space storage etc.
6）Products used in conditions not meeting product parameters including, but not limited to lower or higher voltage, extreme or excessive power surges, improper power conditions.
7）Defects, malfunctions, or damages caused by non-compliance with technical guidelines, instructions, or precautions during the installation.
8）Natural loss of brightness and color under normal conditions. Normal degradation in the performance of the Product, normal wear and tear.
9）Lack of necessary maintenance.
10）Repairs after Warranty Period.
11）Products which have too significant damages caused by mishandling, accidents, improper maintenance, and failure to comply with product manual to be prepared.